BayRetail Отзыв

The Retail Industry Solution brings you to the New Retail Era by providing a 360° view of your customers and your teams as well as an omnichannel picture of your inventory. Storeberry is comprised of a Salesforce-based Retail Industry Solution for your head office along with an In-Store Management App for your stores. To deliver a 360° customer experience, your retail staff needs access to an omnichannel solution. The prebuilt templates and retail scenarios included in The Retail Industry Solution will serve the needs of your three main stakeholders through a seamless experience: — > Store Associate Create a 1to1 relationship thanks to real time access to customer profile and communication tools Maximize time spent with the customer rather than looking for products/information Support corporate marketing initiatives at local level —> Store Manager Monitor store performance ; Manage the store efficiently ; Spread the brand image —> CRM Manager Provide a powerful CRM tool with 360 customer profile ; Create, assign, and track in store operations (commercial, client list, marketing campaign) ; Develop the CRM strategy KEY FEATURES BY MODULES - CRM / CLIENTELING MODULE In - store Identification and account creation In- store customer identification & account creation Customer in - store visit creation and follow-up Customer 360 Overview - CRM Customer profile access ( general information, activity, contact preferences, etc) Customer history (interactions, purchases, etc) Customer Interestes (Wishlist, abandoned card, browsing) Customer Follow-up & engagement Communication with the customer (SMS, call, WeChat, WhatsApp, Email) Customer gifting anf loyalty Customer brand event invitation Customer appointment booking Prepare and / or send a Wishlist to a customer Reporting & Performance module Tools for managers Global performance reporting (sales, customers, store, team) Commercial and store operation Team management (task creation and follow up) Corporate Communication Brand communication tools Employee Collaboration (head office-store, store-store) Sales Associate work Space Performance review Global agenda overview(event campaigns activities) Shopping Assitance Module Product Demonstration Brand product catalog access Endless Aisle (Unified stock Visibility) Fast Product in-store identification (scanning) Order Management Store-to-store orders Store-to-web orders Click& Collect/ E-reservation orders In-store orders Payment module Send to POS solution Mobile POS solution Receipt generation and transmission Intercafe Management System Maximize adoption with engage design and support for iOS and Android devices Created for Fashion - Luxury - Beauty - Electronics - Interior decoration Contact : Abigaïl Schirmann VP Retail & CPG aschrimann@baybridgedigital.com Anne-Sophie Cariou Business Analyst ascariou@baybridgedigital.com https://baybridgedigital.com/products-2/