Описание Qualtrics Customer Experience
Qualtrics Customer XM is used by the world's most iconic brands to deliver breakthrough customer experiences and drive business impact. With Qualtrics' feedback collection capabilities such as SMS, voice, social, web, app and more, you can hear and understand every customer, at every meaningful moment. Through powerful machine learning and advanced analytics, you'll get predictive insights delivered directly to you, tailored for your role and department. Finally, Qualtrics helps you go from insights to action, with intuitive action planning tools, closed-loop ticketing, and integrations with all your existing platforms and tools, such as Salesforce.com, Marketo and JIRA. And, as a trusted partner on your CX journey, Qualtrics helps you build a world-class program with flexible services and support offerings, delivered by the largest ecosystem of XM experts.
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-dataTM. The Qualtrics XM PlatformTM is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 11,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.
