Stonly Отзыв

Use interactive guides to lead customers to activation, issue resolution, and success with adaptive product tours, help content and knowledge bases. Stonly's interactive guides are proven better to help customers and users self-serve help and product education and guide support agents offer the right answers and employees adopt technology and processes. - Stonly for self serve support Deflect tickets, decrease costs, and delight customers with on-demand help. Provide interactive troubleshooting and setup guides, customer knowledge bases (help centers), and in-app help anywhere customers they them. - Stonly for product adoption Onboard users and provide continuous adaptive guidance. Place hotspots, tooltips, and interactive product tours in your UI to introduce the right users to features that deliver value and integrate support and product content as part of your UX. - Stonly for support agent performance Use scripted guides, interactive decision trees, and knowledge bases to lead customer support agents through troubleshooting and help them quickly learn and choose the ideal response. Tie together self-serve activity and custom contact forms to qualify and understand tickets and deliver help faster. - Stonly for team training and knowledge management Create, share, and discover knowledge to give your team the resources and answers they need from onboarding and internal knowledge sharing to training and digital technology adoption.