Описание UserReplay
UserReplay's Digital Experience Platform reveals the true picture of your customer's online and app experience to help teams remove conversion obstacles, boost sales and increase loyalty.
It helps digital teams move beyond the WHAT of standard analytics to understand the WHY,
by providing real-time insights that pinpoint and quantify customer frustrations quickly.
Our platform captures every user journey on your website and apps. Providing lightning-fast insights automatically surfaced from the widest dataset in the market. This data set is key to identifying costly conversion obstacles quickly, as it intuitively combines real-time interaction, session replay, clickmap, revenue, performance, CX Score, NPS survey, and live feedback data.
The revenue impact of every issue is quantified so issues can be prioritized accurately. And personalized real-time alerts are delivered based on roles, meaning your team will never miss a high-priority issue again.
UserReplay empowers multiple teams - digital, operations, customer services, analytics and UX. Allowing teams to work as a seamless unit and deliver the best possible experience to every customer, every time.