Отзыв о MIBOTE Набор силиконовых кухонных принадлежностей из 17 предметов с деревянными ручками и держателем - тернер, щипцы, шпатель, ложка и кухонные гаджеты без бисфенола А для посуды с антипригарным покрытием бирюзового цвета от Brian Crockett

I purchased this set in December 2020. When I received the product, the wooden handles were all raw, not polished but it takes way too long to return and reorder process since I live in Hawaii usually shipping takes way longer than in mainland. I thought I could just sand/polish and use it. So I did it but it did not last long, I got splinters on my hands whenever I used it. Meanwhile I missed the time to claim for return or refund.I contacted the seller and informed them that I think I received a defected one. The seller emailed me back right away apologized and asked me to send a photo of it so they can share it with the factory also asked me my shipping address to send a new set.I sent photos and received a whole new set.I contacted the seller almost 5 months after I bought it. The way they deal with this type of issue was proper, accountable, polite and quick.