Описание Hatcher
The Hatcher app helps eCommerce Stores to offer a differentiated services and experiences for their customers using an automated assistant, via the channels customers prefer to use, including Chat apps and Voice assistants.
The platform combines data, commerce workflows and distributed AI to create an automated branded assistant that can serve, engage and sell to your customers across the channels they use every day.
Currently the app supports following channels:
1. Facebook Messenger
# Features
Omnichannel Customer Engagement
Hatcher leverages data such as products, customer profile & history and context to better engage with consumers on the platform of their choice, be in Facebook Messenger or Amazon Alexa.
Drive Higher Conversions & Sales
Share product details & offers and answer any enquiries from prospects on the channels they use regularly to drive higher conversions and lower your customer acquisition costs.
Communicate Post Purchase Updates
Share updates about a purchase, including dispatch & delivery information, real time tracking and collect any feedback from the customer on various messaging and voice assistant platforms.
# Built for eCommerce
NLP Tuned for eCommerce
Hatcher has fine-tuned its Natural Language Processing for the eCommerce industry. Our engine is built to understand conversations in the eCommerce industry such as those around shopping or shipment status or returns. Our machine learning models are trained with eCommerce data to ensure eCommerce brands are able deliver the best of experience for their consumers.
eCommerce Support Engine
The Hatcher platform is backed by an eCommerce Support Engine that has several services built specifically for the eCommerce industry. This includes modules such as product recommendation, customer segmentation, order tracking etc.
