Описание MaestroQA
MaestroQA makes omnichannel quality assurance software for modern support teams.
Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT.
We built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations - and take action when needed. You’ll get customizable scorecards, grading automations, screen capture, and robust reporting, all in a SOC 2 Type 2 certified and HIPAA-compliant platform. Additionally, MaestroQA integrates with other tools you use with your team, including your helpdesk (like Zendesk, Salesforce ServiceCloud, Kustomer, and more), your phone system (like Aircall and Talkdesk), your knowledge management platform (like Guru and Lessonly), and more - bringing all of your support management tools into one place.
Teams that use MaestroQA get results:
- Classpass used QA data to eliminate a cumbersome chat process - saving agents 6,250 days of work time
- monday.com reduced AHT by 30%
- MeUndies regularly achieves 99% CSAT
- Harry’s saw a 50% increase in grading efficiency
- Pipedrive saw a 10x increase in tickets graded
Interested in learning more? Contact us today! We’re excited to get to know you and your support team. We’re based in New York City but work with brands from all over the world.
