Contact Center Software
Transform Your Customer Service with a Scalable and Customizable Contact Center Software Solution
Looking to elevate your customer service experience to new heights? Look no further! Discover a scalable and customizable contact center software solution that is designed to revolutionize the way you engage with your customers. Whether you are a small business or a growing enterprise, this innovative software has got you covered.
Unleash the Power of Cloud-Based Contact Center Software for Small Businesses
Small businesses deserve big results, and that's where cloud-based contact center software comes into play. Say goodbye to expensive hardware and complicated setups. With our cloud-based solution, you can effortlessly manage customer interactions, streamline workflows, and boost productivity, all without breaking the bank. Experience the flexibility and agility of the cloud today.
Elevate Your Insights with Contact Center Software's Advanced Analytics and Reporting
Unlock the potential of your customer data with contact center software that offers advanced analytics and reporting capabilities. Gain valuable insights into customer behavior, agent performance, and operational efficiency. With comprehensive real-time and historical reports at your fingertips, you can make data-driven decisions to optimize your customer service operations and drive business growth.
Revolutionize Customer Service with AI-Powered Software and Voice Recognition
Step into the future of customer service with AI-powered software that brings automation and intelligence to the forefront. Harness the power of machine learning and natural language processing to provide personalized and efficient support to your customers. With built-in voice recognition technology, your customers can effortlessly interact with your contact center, enhancing their experience and boosting customer satisfaction.
Deliver Seamless Support Across Channels with Multi-Channel Contact Center Software
In today's digital age, customers expect support across various channels. Meet their demands with multi-channel contact center software that enables omnichannel support. Seamlessly manage interactions across voice, email, chat, social media, and more from a single, unified interface. Provide consistent and personalized support, regardless of the channel your customers choose, and create a seamless and delightful customer experience.
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CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.
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NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.
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Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger alerts in real-time to mitigate service interruptions. Agent Performance Know & track how each member of your team is doing & help them when they need you. Quality…
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Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and…
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VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely…
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Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.
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MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. We built…
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Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings…
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AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.
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SIGOS is the worldwide leader in active testing and Fraud Detection of telecommunication networks and services. Its solution enables network operators, OTT content and solution providers, carriers, regulators and enterprise businesses to fully understand Quality of Service and Quality of Experience from an end-user perspective.
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Clarify is the next-generation AI speech analytics platform of the contact center industry
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Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and…
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goMoxie is changing the way eCommerce is done. goMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through goMoxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to…
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EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables…
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Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.
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Synthetix are specialists in creating omni-channel online customer service software. Using our Self-service Cloud and Contact Centre Cloud technologies our clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Dynamic FAQ search tool Uses Natural Language Processing (NLP)…
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UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency…
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As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can…
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CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance…
Узнайте больше об этой компании- Программное обеспечение для контакт-центров — это технологическое решение, которое позволяет компаниям управлять и обрабатывать взаимодействие с клиентами по нескольким каналам, таким как телефон, электронная почта, чат, социальные сети и т. д. Он предоставляет функции и инструменты для оптимизации операций по обслуживанию клиентов, повышения производительности агентов и повышения общего качества обслуживания клиентов.
- Использование программного обеспечения для контакт-центров дает ряд преимуществ, в том числе:
- - Повышение удовлетворенности и лояльности клиентов
- - Расширенные отчеты и аналитика для принятия решений на основе данных