Customer Service
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Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce management products for call centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in…
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KPS Knowledge Management Software is is designed to sort and organize your companies information.
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Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots…
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Inova Desktop Presenter is a contact center dashboard that delivers real-time metrics directly to agent desktops and laptops.
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XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information
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VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as…
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Customer service centre automation with Google AI and Twilio. Tailored for your business needs. - Be swifter, smarter and leaner. Help your customers self-serve, your agents focus on value and give your analysts the control they need.
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Applango is a business intelligence software that gives its users management tools and help to administrate organizations.
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Dexem provides tools to create, deploy and manage hosted IVR and call routing applications.
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Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.
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Optimize your customers value with an interactive voice responder, increase sales and revenue thru the phone before redirecting customers to call centers.
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TIM4biz Cloud Call Accounting resolve problems that are associated with legacy call accounting software and telephone expense management.
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Big V Telecom, a Cloud Telephony Company based in India offers Simpler Affordable Telephony Solutions to all businesses.
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Pims Auto Dialer is a web based call center suite with inbound, outbound and broadcast dialing functions that can send custom text and emails based on call dispositions made by agents, works on Windows, Mac or Linux.
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Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.
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Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy and flexible as possible to optimally address each customer profile.
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VoiceLog's Call Recording services allow your agents to provide a personal touch while directly capturing their interactions with customers.