Customer Service
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End-to-End Fleet Management Solution Take a safety-first approach to your fleet through the enterprise-grade platform at a small business price. Azuga's end-to-end fleet management platform allows your business to increase productivity and reduce risks through a variety of customized features, such as fleet tracking, dashcams, asset tracking, driver…
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Service Fusion is a simple, powerful field service management software, offering a variety of features such as customer management, invoicing & payments, inventory management, time tracking, and reporting. The software is available on desktop and mobile apps to connect office staff, technicians and clients.
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Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and…
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PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).
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Qualtrics Customer XM is used by the world's most iconic brands to deliver breakthrough customer experiences and drive business impact. With Qualtrics' feedback collection capabilities such as SMS, voice, social, web, app and more, you can hear and understand every customer, at every meaningful moment. Through powerful machine learning and advanced…
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Boomtown is the Customer Experience Management company. We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control. The Boomtown Platform (“CXMEngine”) includes pre-built CRM connectors, experience orchestration and automation tools, as well as knowledge delivery and…
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Meet Happitu, where you create exceptional customer interactions that inspire agents, empower management, and inform executives who need to make data-driven business decisions.
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Our award-winning CCM solution, Quadient® Inspire, enables organizations to create and deliver personalized, compliant customer communications across all digital and traditional channels, from one centralized hub.
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Intellicon is an intelligent contact center solution especially designed for today's smart businesses.
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In this populous world, where connecting with the mass on a personal level can be difficult, LeadsRain comes with the turn-key solutions. It’s state-of-the-art technology offers a glitch-free user experience for a seamless connectivity. Services like the Cloud-based Predictive Dialer provide the most efficient contact center solutions. The Ringless…
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ISC WFM is a proprietary adaptive forecasting, multi-media-ready, and real time management features.
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MiaRec is an integrated all-in-one solution for Call Recording and Workforce Optimization in contact centers and business environments. MiaRec’s solutions offering includes Call Recording, Screen Capture, AI-powered Score Cards, and Analytics. In this new world of collaboration, companies worldwide rely on MiaRec to optimize business processes, resolve…
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NET-Phacs Hosted SaaS Call Accounting is a web based call accounting service. It provides everything you need for call accounting and features daily and monthly reports as well as query access to call data.
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NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.
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Kylie.ai offers automation and AI solutions for businesses of all sizes. Our automation solution, Sidekick, empowers non-technical end users to automate business processes via our intuitive visual builder. Our enterprise solution, Kylie.ai, is a conversational AI engine that handles end-to-end customer conversations over text, chat, or Voice.
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Idiro Next Best Activity (NBA) transforms your call centre conversations, in-store interactions, web portal questions or mobile app interactions into profits, by giving your staff the tools to allow them to sell the right product to each individual customer. Here's the beauty of our multi-channel cross-sell / up-sell engine.
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Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.
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Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.
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The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers
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DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these…
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