Contact Center Software
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DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these…
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The KnoahSoft HarmonyTM Workforce Optimization software suite gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.
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PCI Pal is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
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READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.
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Clarity Hub brings all your customer interview data together for you to organize, analyze, and make decisions
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Daisee provides automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics. Daisee analyzes and automatically scores 100% of customer interactions against communication, compliance and conduct. Daisee ingests conversational media into its patent-pending Semantic Engine, utilising a comprehensive…
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An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription and text analytics technologies.
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Aquant learns your organization’s unique service language and builds an AI driven decision making framework by analyzing your siloed and unstructured data. Elevate your workforce into superhuman customer ambassadors with Aquant.
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CallPilot is a powerful and feature rich cloud based dialer platform. Designed by software experts, in regular contact with reference call centers, to deliver a flexible best of breed solution for call center management.
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Doocti is an application which integrate your communication channels with Your Helpdesk, CRM, and Other Key Tools. It is an application that provides a unified 360-degree view of the customer across all systems of record -- across your communication channels -- displayed in real-time to the customer-facing employee. Contact Details
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Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can view analytics to optimize IVR. Highest security standards are used in the platform keeping customer information safe.
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Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.
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Optymyse is a wallboard solution designed to empower, engage, motivate and retain user's contact centre agents.
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Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.
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Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.
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Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers
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VoiceIQ is an end-to-end phone system for enterprise sales teams that increases revenue and drives automation through the power of AI. VoiceIQ's #nofriction phone system includes: - Seamless CRM Integration - Live Call Coaching - Automated Actions - Predictive Call Scheduling - Intelligent Call Allocation - Intelligent Predictive Dialler - Transactional…
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Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full…
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EvaluAgent is a QA and Performance Improvement platform that helps Quality Assurance teams increase coverage, unlock actionable insight and coach agents towards better conversations with your customers. Used by Contact Centres from across the world, EvaluAgent is a reliable product that helps medium-sized businesses such as Made.com, Vitality Insurance…
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