Customer Service
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Trident is software for call routing, text-to-speech, extensions, voicemails, and real-time analytics.
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XCALLY is an innovative omnichannel software developed in the Xenialab research center. The solution is one of the best contact center management platform to engage customers via voice, chat, email, SMS, fax and custom channels (like social media and instant communication apps) - all seamlessly in a unified and integrated platform! XCALLY is currently…
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Thinking about Call Centers that use Excel to monitor or don't monitor for lack of budget with softwares, we have launched CYF Free, the unique free call center quality assurance software.
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TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.
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Bhrigus is a Global Services and Solutions provider of Voice and Speech based technology offerings and Enterprise Solutions. With offices in India, UK and USA, Bhrigus has been catering to the requirements of Global organization in rolling out multi-location technology solutions.
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QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent tool that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different domains can identify opportunities and…
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Oaisys's Tracer offers quality monitoring and call recordingsoftware solutions with a suite of quality assurance, evaluation and eLearning.
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Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the…
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Vernacular.ai is building NLP Technology in Indian Languages to enable businesses interact and engage with their multi-lingual customers in the languages preferred by them
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With Mobile Office for Genesys you can now integrate your branches to make better use of staff and their different skill sets. Every worker within a branch can now run his own tasks and take any interaction at any moment by using his mobile device and Mobile Office for Genesys.
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PABXSoft is a software provides business managers with the information to improve customer service, raise performance standards, identify fraud, and cut operating costs.
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Insight IVR application generator mode, lets users create their own call flows based on their own requirements.
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PromptVoice Studio is a self-serve solution , providing end users with access to superior quality voice prompts and resellers with a recurring revenue stream and an invaluable addition to their existing portfolio.
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PRP Services is the leading cloud communication provider in India, helping businesses grow with improved communication systems. Our gamut of services includes Bulk Messaging Solutions, Short Codes and Long Codes, Voice Call, Cloud/Hosted PBX, Missed Call, Toll Free Number and Request-a-Call solutions.
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With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.
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virtualQ is the market leader for B2B customer support software, specializing in call support pre-call, sequencing and prioritizing calls, and managing call loads. We bring fresh, unique solutions to the customer service sector with our AI-based product portfolio in order to enhance customer experience and optimize operational efficiency. Our product…
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Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best…
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