Customer Service
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VirtualTone caters to all businesses from enterprise level call centers to small and mid-sized businesses.
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VXPulse is a network monitoring software used to monitor and manage the infrastructure responsible for your VoIP quality.
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wolkvox is the most innovative, reliable, easy-to-use and quick-to-deploy omnichannel cloud contact center solution on the market, delivering its service on the SaaS model. Its omnichannel predictive dialer, speech analytics, intelligent routing and a graphical interface (Diagram Studio) to develop routing voice, interaction and chat stand out. Its…
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Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service. Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software…
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VQ OnlineTM was developed over the last 17 years working with some of N.A.’s leading brands and the contact centers who support them. VQ OnlineTM streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. VQ OnlineTM is great for: - Large, multi-site…
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Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to design call centre workforce requirements quickly and easily.
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InVision Enterprise WFM helps you manage your workforce management, productivity and quality of work.
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Prodigal Technologies is building debt collections intelligence software custom-made for banks, lenders and agencies. Prodigal’s Speech AI monitors 100% of calls for compliance and collector performance with artificial intelligence. With Prodigal Score, the borrower accounts are ranked based on reachability, intent to pay, propensity to pay and other ARM…
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IDT provides communications and payment services which help people stay in touch and share resources around the world.
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Challenger Mobile Communications is an independent communications specialist who offer a diverse range of telecoms solutions. We are one of the five largest independent Business-to-Business specialists in the UK.
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As a leader in contact center services, Conduit Global is pleased to provide its clients with a full suite of cloud-driven customer facing and technology solutions.
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eXsight is a UC&C managers new best weapon in the ght to keep all of their companys communications, and internal and external collaboration, on track.
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Fonolo is the most cost-effective way to optimize your contact center. We remove the frustration of hold times, creating happier customers, contented agents, and a more profitable contact center. Reduce Abandonment Rate, increase Customer and Agent Satisfaction, and boost your ROI with Fonolo call-backs. Book a demo today and find out why the world's…
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Genesis has the right Call Accounting solution for every size business, industry and application.
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plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league.
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ServiceMob, Inc. is a startup based in Southern Califorina, with a mission to fix the many inefficiencies in how people access and interact with companies when they need customer service.
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SnapCall is a cloud-based call solution for customer-centric companies. It offers a new way to communicate with customers that is 100% digital and contextual. SnapCall's call button that can be embedded on your website or application to receive pre-qualified inbound calls, streamlining your phone support by making it available only to high-value…
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SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.