Customer Service
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goMoxie is changing the way eCommerce is done. goMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through goMoxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to…
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EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables…
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Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.
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Synthetix are specialists in creating omni-channel online customer service software. Using our Self-service Cloud and Contact Centre Cloud technologies our clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Dynamic FAQ search tool Uses Natural Language Processing (NLP)…
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UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency…
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As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can…
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Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver…
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Keatext is an AI-driven text analytics platform that instantly processes customer reviews, surveys, and support tickets from multiple sources to help you find what needs immediate attention to improve your customer experience. You can upload data to Keatext as a CSV file or integrate directly with Zendesk, Intercom, Surveymonkey, and 400+ other platforms…
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From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time reactivity. From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete…
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CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance…
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Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the…
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Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90…
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ChatLingual enables companies to radically simplify their support teams. Our multichannel service platform empowers each Advisor to be your Best Advisor by removing barriers around language, technical skill set and tribal knowledge. With ChatLingual, Global Fortune 500’s are simplifying staffing models, increasing NPS scores, accelerating entry into new…
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Seekify is a cloud-based training experience platform that helps you replace old-fashioned skilling practices with continuous and contextual learning across devices. Seekify is a data-driven learning platform that delivers Live Training, Personalized Learning Paths, and Skill-Based Learning to employees across multiple departments in various industries…
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Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.
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In an on-demand everything world, service professionals deserve a dedicated business management platform. Workiz is a field service management and communication software solution that serves on-demand service businesses such as locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair. With Workiz, home service professionals can…
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Jobber makes home service easy for everyone. From the customer’s request to the moment you’re paid, Jobber's easy-to-use app brings everything together to make the entire job and customer experience seamless. No matter what industry you work in, Jobber’s field service management software is customizable to fit your process. Schedule jobs more efficiently…
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SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers, all while reducing IT costs.
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Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity…
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Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.