Customer Service
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Powered by Team Management Systems, Inc. – your trusted Service & Project Management Software partner since 1991.
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Total Office Manager is a field service management software with mobile capabilities to help you manage your technicians, manage CRM and sales processes, process work orders and create invoices and more.
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Our software is a complete system to comprehensively manage field service and maintenance operations. If you are a provider of maintenance services, installations, and/or repairs, or if you need a solution to manage equipment history and maintenance activities for your assets, Workforce Mobilizer is the answer.
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Younility LIVE is a web and mobile solution that helps users dispatch jobs quickly and easily. Users can assign tasks to employees, follow up, and ensure all the important jobs get done. GPS tracking allows users to see where employees are and when jobs are completed.
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Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.
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QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface.
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Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four…
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uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp…
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Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact center services, through the multi-award-winning storm® solution. Independently recognized as one of the world’s largest customer engagement and experience solutions, storm brings together…
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The NovelVox Unified Agent Desktop based on UCCX agent desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters. Powerful contact center agent desktop for Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Avaya and…
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EasyContactNow provides a suite of features to allow your contact center to handle incoming calls and make outbound calls while managing productivity and customer satisfaction.
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Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs tomorrow.
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Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help…
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CallerDesk is a Cloud telephony company providing Ready-to-use Voice communication platform for businesses. It helps to track all incoming/outgoing calls of employees, let your team add notes, track follow-up actions & customer feedback.
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Cirrus’ CCaaS Solution makes managing contact effortless. When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take…
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Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activity, and provides functionality for software integration.
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IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configurable and able to integrate using all major technologies. Modular dashboards and flexible report generation. Designed to handle large call volumes without…
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Call Centre services, used for Lead Generation, Event Notification, Event Registration, Client Reactivation , .. Full service. Free list management, free scripting, no programming fees. No Lock-in contracts...pay as you go, Free reports, free training. Free duplicate removals, free list scrubbing, Free scripting and campaign marketing advice. Free…
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Arcada Outbound steers away from predictive calling which can lead to dropped calls by using demand dialing which is initiated by the agent with a button click.