Contact Center Software
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With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.
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virtualQ is the market leader for B2B customer support software, specializing in call support pre-call, sequencing and prioritizing calls, and managing call loads. We bring fresh, unique solutions to the customer service sector with our AI-based product portfolio in order to enhance customer experience and optimize operational efficiency. Our product…
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Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily…
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The Next Generation of Contact Centers is Unlimited. It’s Usage-Based. It’s Global. And It’s Powered by Blockchain. We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance…
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Solgari Cloud Contact Center is a cloud based system that is available on all devices that allows your reach and respond to your customers in a timely manner.
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TouchStar Dialer is an outbound dialer and contact center solution providing features and functionalities you need to operate a contact strategy.
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Virtual Observer is a call recording and workforce solution for contact centers that o provides value and scalability.
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Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case…
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VXTracker has been our flagship call accounting product for over ten years. It provides comprehensive reporting and management of all incoming, outgoing and internal calls.
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Miuros is an all-in-one suite that seamlessly integrates with your existing help desk to bring your data to life. We enable customer service leaders to optimize their operations through AI. Supercharge your agents to increase their efficiency and decrease first reply times. Obtain actionable Insights that will deliver better customer service so you can…
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Scorebuddy is call center quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated staff scoring system based in the cloud. Design and build your own scorecards, collect results and share, collaborate and review with staff. The tool is designed to replace spreadsheets and static scoring systems. Scorebuddy…
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Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Most importantly, we provide schedule transparency not only to support…
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Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.
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VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.
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VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech…
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Cognitive View monitors customer and employee communications and automates compliance, customer Experience, conduct Risk. Our call recording and speech analytics enables you to transcribe and analyse millions of calls to discover customer insights and improve contact centre performance. We support compliance automation for several regulations, including…
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